Privacy Policy
This policy explains how Pipe Flow Ltd handles your personal information when you use our website or request a quotation.
Last updated: 2026
Who we are
Pipe Flow Ltd is a plumbing and heating company based in Hillingdon, serving West London. Our registered contact details are shown in the site footer.
What data we collect
When you request a quote or contact us we collect your name, email, telephone number, postcode, project details and any photos you choose to upload. We also collect basic technical data such as browser type and pages visited to improve the website.
How we use your data
We use your details solely to respond to your enquiry, provide quotations, deliver our services and — where required — comply with legal or accounting obligations. We do not sell your data to third parties.
How long we keep it
Enquiry data is retained for as long as necessary to complete your job and meet HMRC record-keeping requirements (typically six years), after which it is securely deleted.
Your rights
Under UK GDPR you have the right to access, correct or request deletion of your personal data. To exercise these rights email info@pipeflowltd.co.uk and we'll respond within 30 days.
Data sharing
We only share information with trusted service providers (hosting, secure form processing, email delivery) who are contractually required to protect it, and with manufacturers or suppliers where necessary to complete your installation.